Privacy Policy

At Urja Mitra, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, company details
  • Business Information: GST details, billing/shipping address
  • Transaction Data: Orders, RFQs, payment details
  • Technical Data: IP address, browser type, device information
  • Usage Data: Pages visited, time spent, interactions

2. How We Use Your Information

We use your data to:

  • Facilitate transactions between buyers and sellers
  • Process orders and payments
  • Provide customer support
  • Improve platform functionality and user experience
  • Send important updates, offers, and service notifications
  • Ensure compliance with legal obligations

3. Marketplace Data Sharing

Since our platform acts as a mediator/aggregator marketplace, your information may be shared with:

  • Sellers (for order fulfillment)
  • Buyers (for business transactions)
  • Logistics partners
  • Payment gateways

We ensure that data sharing is limited to necessary purposes only.

4. Data Protection & Security

We implement industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure.

5. Cookies & Tracking

We use cookies to:

  • Enhance user experience
  • Analyze traffic and behavior
  • Personalize content

You can disable cookies via browser settings.

6. User Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of marketing communications

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

8. Updates to Policy

We may update this policy periodically. Continued use of the platform implies acceptance of changes.